The Bureau of Survey and Certification (BSC) within the Department of Licensing and Regulatory Affairs (LARA) has been actively seeking people with a health care background to fill full-time positions as health care surveyors this year. Pay rates are $ 26.50 - $ 41.01 an hour:
The Perfect Fit: Michigan Health Care Surveyors Combine Expertise with Teamwork
Across the state, there are currently over one hundred health care surveyors working diligently to ensure that facilities are providing Michiganders with quality care and fair treatment. It’s a position in which Lana Kleyman takes great pride in serving, having an already-extensive health care career background.
“In my previous leadership position, I worked with the surveyors,” Kleyman explained. “I knew I could apply a lot of my past knowledge and get a more flexible [work] schedule.”
For most health care surveyors, every day is something new. Surveyors get an assignment for a specific health or long-term care facility, and then travel there to conduct compliance checks or investigate complaints. Kleyman compares it to a conductor on a fast-moving train; you’re making sure everything is running properly, and that everyone on board paid for their ticket in the process.
For Kleyman, the environment feels familiar, as her nursing experience extends from long-term to acute care. However, she decided to use her nursing skills in a new way as a healthcare surveyor, when the COVID-19 pandemic hit. Between the intensity of nursing care, looking after her family, and her doctoral work at the University of Michigan, it was a career move that Kleyman felt best fit her life, and one she is still enjoying with the help of her Metro Detroit team.
"We work to see where the system breaks off and communicate that to the facility so they can work to make it better and more innovative. We also work with them to, when appropriate, come up with different processes or improve on current ones."
Although rewarding, the everyday role of a surveyor isn’t without its challenges. Much like her job as a bedside nurse, Kleyman indicates that teams like hers need to stay mindful and fair when dealing with cases.
It’s the type of the job that she believes is perfect for health care professionals who can roll with unpredictability and can constantly be on their feet. Additionally, it allows those who are passionate about improving health care and systems across the state to advocate for and work on behalf of patients and residents.
“You have to put someone’s care ahead of your own feelings, prioritize your time, be flexible, always understand and listen, and be able to change in a moment,” said Kleyman. “So, nurses are a perfect fit for this, especially with their knowledge and clinical background.”
With the natural ebbs and flows of the job, Kleyman points to her team as her source of inspiration. In addition to being knowledgeable surveyors, they make the job fun for her.
"They always have a smile for patients and family, as well an ability to listen no matter how busy the day is and stand by each other in sometimes very difficult conversations and situations with providers. They are my rock.
The Michigan Department of Licensing and Regulatory Affairs has continual job openings for Health Care Surveyors, along with other skilled trades positions. Find jobs that fit your experience and apply today.
The LARA website employment proffer:
HEALTH CARE SURVEYOR 9-11
Salary$26.50 - $41.01 Hourly
LocationVarious, MI
Job TypePermanent Full Time
Job Number6401-22-BSC-12 HEALTH CARE SUR
DepartmentLicensing and Regulatory Affairs - LARA
Opening Date01/06/2023
Closing DateContinuous
Bargaining UnitUNITED AUTO WORKERS (UAW)
- Job Description
- In accordance with CMS Omnibus COVID-19 Health Care Staff Interim Final Rule, this position requires proof of COVID-19 vaccine. If you wish to pursue a religious or medical exemption, please indicate in your application material (i.e., cover letter).
- This is a continuous posting used to form an applicant pool. Applicants may not immediately be contacted for an interview. The Bureau of Survey and Certification will contact candidates selected to interview as vacancies occur.
The Bureau of Survey and Certification (BSC) within the Department of Licensing and Regulatory Affairs (LARA) is the identified state agency to perform survey and certification activities on behalf of the Centers for Medicare and Medicaid Services (CMS).
The health care surveyor position performs surveys for covered federally certified long-term care (LTC) providers, specifically nursing homes, county medical care facilities, and hospital long term care units. The position conducts onsite, and virtual where appropriate, initial certification and recertification surveys as well as complaint and facility reported incidents investigation surveys. The purpose of these surveys is to determine initial and ongoing compliance of federal certified providers with applicable portions of the Code of Federal Regulations (CFR) and may be conducted by an individual assigned health care surveyor or a team of surveyors. In addition to the CFR, the survey process is guided by the federal State Operation Manual (SOM).POSITION DESCRIPTION (Download PDF reader)
Team Survey Regions Map (Download PDF reader)
NOTE: Interview and hiring preference may be given to applicants with registered nurse qualifications and experience.
Required Education and Experience
Education
Possession of a bachelor's degree in nursing, psychology, speech and language pathology, social work, physical therapy, occupational therapy, or foods and nutrition, gerontology, pharmacy, or other health-related field.Experience
Health Care Surveyor 9
No specific type or amount is required.Health Care Surveyor 10
One year of professional experience equivalent to a Health Care Surveyor 9.Health Care Surveyor P11
Two years of professional experience equivalent to a Health Care Surveyor, including one year equivalent to a Health Care Surveyor 10.
- Alternate Education and Experience
Health Care Surveyor 9
Possession of an associate's degree, Michigan license in good standing as a registered nurse, and two years of registered nurse experience in a nursing home, hospital, hospice, home health agency, or other health care facility.
- Additional Requirements and Information
Please submit a cover letter, resume, and a copy of your official college transcripts.
Certification, licensure, or registration commensurate with survey/inspection type/task to be assigned (e.g., licensed registered nurse, registered dietitian, Qualified Mental Retardation Professional, licensed speech pathologist, licensed psychologist, licensed physical therapist, licensed occupational therapist, licensed pharmacist, registered social worker, and certification of gerontology).
Some positions may require Qualified Mental Retardation Professional (QMRP) status.Some positions may require successful completion of the Surveyor Minimum Qualifications Test (SMQT) in accordance with the Centers for Medicare and Medicaid Services’ standards and procedures.View the job specification at:
http://www.michigan.gov/documents/HealthCareSurveyor_12713_7.pdf (Download PDF reader)
Agency
- State of Michigan
- 400 South Pine Street
Lansing, Michigan, 48909
- (800) 788-1766
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