Everyone focuses on the availability of doctors and nurses, but support staff shortages are becoming critical. Craig Sprinkle, the CEO of MedCerts, discusses the shortages of medical support staff:
It's Not Doctors: The Real Worker Shortage In Healthcare
By Craig Sprinkle - April 26, 2025Perhaps under the radar for most, given the seismic shifts in our news cycle on a near-daily basis, it must be said that America’s healthcare industry is currently grappling with a severe workforce crisis – particularly among allied healthcare professionals.
While in years past, much attention may have been given to shortages of doctors and nurses, more than 60% of healthcare vacancies are in allied health roles. These include medical assistants, lab technicians, and other essential support staff, all of whom play a critical role in day-to-day patient care.
Make no mistake - Without these professionals, healthcare systems would be unable to operate, and the shortage of such workers is being keenly felt.
One of the most pressing issues driving this crisis is a severe imbalance between the demand for skilled healthcare workers and the available supply - A 2022 report from the U.S. Bureau of Labor Statistics (BLS) estimates that the healthcare sector will need to add around 2.3 million jobs by 2031 to meet rising demand. However, many of these roles remain vacant due to barriers such as a lack of sufficient training, certification programs, and education pathways that meet the evolving needs of the sector.
According to the BLS, over 250,000 healthcare job openings exist at any given time, with an increasing number going unfilled because the labor pool does not have the skills required.
This mismatch between what employers need and what workers are trained for contributes significantly to high turnover rates in the healthcare sector in 2025.
So, what can be done? Well, a central factor in alleviating the healthcare workforce crisis lies in addressing the skills gap.
Employers are not only struggling to recruit qualified professionals, but also to retain them. A large part of this challenge stems from the fact that many candidates lack the specific certifications and skills that employers seek. This issue can be compounded by a lack of career advancement opportunities, which contribute to higher turnover rates in healthcare organizations.
Various organizations have stepped in to provide targeted certification programs designed to equip workers with the essential skills needed in today’s healthcare environment. For example, in medical assisting, certification rates are closely tied to both improved employment outcomes and increased job satisfaction. According to a 2020 survey by the American Association of Medical Assistants, 89% of employers prefer to hire certified medical assistants, underscoring the importance of professional certification.
The healthcare industry is constantly evolving, which means the demand for workers with updated skills is also changing. Training programs must thus adapt to reflect the latest technological and medical advancements.
Educational programs that combine technical certifications with soft skills such as teamwork, problem-solving, and communication are also becoming increasingly important. These non-technical skills are essential in healthcare settings, where collaboration is crucial.
Programs that incorporate real-world simulations and hands-on learning can ultimately help prepare workers for the complexities of the job.
Technological advancements are also playing a significant role in reshaping healthcare training. Modern educational models are incorporating more interactive and immersive methods; simulations of real-world scenarios—such as virtual patient interactions, for example—allow students to practice critical skills in a safe and controlled environment before they enter clinical settings.
These tools, powered by AI and other emerging technologies, have shown to be highly effective - For example, a 2021 study in the Journal of Medical Education found that virtual simulations improved the performance of students in clinical skills by 30% when compared to traditional classroom-based methods.
These innovations not only improve the quality of training but also make it more accessible. Online courses, which can be completed on flexible schedules, are especially important for individuals who cannot commit to full-time, in-person education due to work or family obligations.
However, the rising cost of higher education is but another factor contributing to the workforce crisis.
As tuition rates soar, many potential healthcare workers are deterred from pursuing degrees that often require years of study and significant debt.
In contrast, certification programs offer a more affordable and accessible route into the healthcare field. According to the National Center for Education Statistics, the cost of a bachelor's degree can exceed $30,000 per year, while certification programs can cost a fraction of that and take much less time to complete.
These certification programs also offer a pathway for career progression. Many workers can start with entry-level certifications and gradually build on them to attain higher-paying roles.
While the workforce crisis is particularly acute in healthcare, other sectors are also facing similar challenges. Skilled trades and IT sectors are experiencing shortages of qualified workers. The U.S. Chamber of Commerce reports that nearly 80% of employers in the construction industry are struggling to find workers, for instance, with similar issues facing industries like manufacturing and information technology.
The model of certification-based, career-focused training can be applied to these sectors as well. A growing number of training programs are emerging to address shortages in fields such as IT and advanced manufacturing. For instance, the IT industry is projected to add 500,000 new jobs in the next decade, many of which require specific certifications in software development, cybersecurity, and network administration.
As the workforce crisis continues to evolve, it is essential to acknowledge the role of artificial intelligence (AI) in shaping future job opportunities. But, while AI is expected to automate certain tasks, it cannot replace the need for human workers who bring critical thinking, empathy, and problem-solving abilities to the table. For instance, in healthcare, AI tools can assist with administrative tasks like patient scheduling or data entry, but they cannot replace the need for skilled clinicians who provide direct patient care.
The workforce crisis in healthcare and other sectors is a pressing challenge that requires immediate attention. By providing accessible, targeted training programs and certifications, we can help close the skills gap and equip workers with the tools they need to succeed.
Addressing this issue is critical not only for employers who are struggling to find qualified talent but also for individuals seeking rewarding, well-paying careers in fields that are growing rapidly.
As the demand for healthcare services and other specialized roles continues to rise, effective solutions will require collaboration between educational institutions, employers, and technology developers.
Time is of the essence, and the need for skilled professionals in healthcare and beyond has never been greater.
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